You ask, we answer. See below for our frequently asked questions on lash extensions and maintenance.

What types of lashes do you offer?

If they exist, and it has to do with lashes, Lash Up’s got you covered. We offer signature (classic) lashes, hybrid, volume, mega volume as well as fantasy lashes. Signature lashing is the application of 1 extension being applied to every one of your natural lashes, this style will produce a natural look. Hybrid is a mixture of signature and volume lashing. Volume, is the application of 2-6 extensions to every natural lash, while mega volume allows us to apply 7-10 extensions to every natural lash. Fantasy lashing is the application of 20 extensions applied to every natural lash, wow that’s crazy right?! Lash Up specializes in lash health, each of our technicians are thoroughly trained to assist you!

What is a top up vs fill?

A top up is an infill appointment booked 0-2 weeks from your previous appointment, a fill is scheduled 2-4 weeks from your previous appointment?

How long does the application take?

Depending on the amount of lashes you have, full sets take 1.5 to 2 hours, while a top up/ fill takes 1 – 1.25 hours!

How long do eyelash extensions last?

Top up’s/ fills are required every 2-4 weeks!

Can I apply mascara to my lash extensions?

No, no, no! Never ever apply mascara to your extensions, instead let your technician know you want more dramatic! Perhaps check out our lash lifting services!

Can I workout with my extensions?

Yes, but please avoid doing so for the first 24 hours after receiving your lashes. Also, those who live a more active lifestyle will require more frequent fills do to wear & tear/ shedding!

Do eyelash extensions affect the health of my natural lashes?

When applied correctly, no damage will occur, many of our clients lashes are longer now than when they started! Healthy, proper application is key! Each Lash Up technician has worked for their position within the studio, we’re proud to have fully certified technicians, who care about your lash health working within this company!

What’s is Lash Up’s satisfaction guarantee?

If you are dissatisfied with a service done by us, please don’t hesitate to reach out with any questions or concerns. Here at Lash Up customer service is number one! If your lashes aren’t shaped the way you’d like, or the length isn’t quite what you expected, we encourage you to call us within the first 3 days following your appointment so we can have you back in for a complimentary 30 minute appointment. If you find your lashes are shedding drastically within the first 3 days please contact us for a complimentary fix. Please note you should be loosing 2-3 extensions per day, this is normal. In order to qualify for a fix appointment you must call us within 3 days of your previous appointment, a fix can be booked up to 1 week after the initial appointment. If your concerns are surrounding fullness, at the fix appointment the technician will ensure every natural lash that can be lashes is lashed, if all lashes are in fact lashed, the client must move into a more dramatic set to achieve fullness.

How do I take care of my eyelash extensions?

  • Do not get your lashes wet for the first 4 hours after your appointment
  • Brush your extensions daily
  • Avoid oil products such as makeup, skin care etc as oil causes poor retention/ increased shedding
  • Try not to rub or sleep onto your lashes
  • Top up’s/ fills are required every 2-4 weeks, it is normal to loose 2-3 extensions per eye, per day
  • Do not tint, curl or apply mascara to your lashes
  • Do not pick or pull at your lashes, if you want them off, call us!

How do I sign up for a membership?

Give us a call or stop into any lash up studio! Membership holders receive unlimited top ups/ fills in any style of lashes and 15% off all other services offered at Lash Up studios, oh and how can we forget, a complimentary jelly mask a month!

My technician is fully booked, what do I do?

Often our technicians book up in advance, if you can’t snag an appointment with your favourite tech, try someone new! All Lash Up technicians are trained the same, you should be able to see any one of our amazing technicians and receive the same outcome EVERY SINGLE TIME!

What is your cancellation policy?

Although we understand things happen, we kindly ask you to provide notice when rescheduling or cancelling your appointment. We require 4 hours notice to change or cancel all bookings!

I have less then 30% of my extensions remaining at my fill?

Oh no! Unfortunately we’re not magicians guys, if you return to your fill appointment with less then 30% of your extensions remaining the technician will not have time to get the lashes 100% full in the time allotted for your fill. As a result you will be offered the ability to do what we can within the time we have or if our schedule permits we’ll offer you the ability to do a full set! Please ensure you’re booking your refill appointments accordingly!

What permanent makeup services do you offer?

We’re proud to have, who we feel is one of the best permanent makeup artists in the game! Our permanent makeup artist offers a wide variety of permanent makeup services such as microblading, powder brows, nano shaded brows, lip blush, xxl brows, saline removals, as well as a variety of add on services!

My previous permanent makeup isn’t from Lash Up, can I still book a touch up with you?

Yes, yes, yes! Book “brow touch up other studio” when booking online or give us a call, we got you!

Where are you located?

Lash Up has studios in Edmonton, Sherwood Park, and Red Deer:
Edmonton Location
17232 95 Ave NW
Edmonton, AB
Sherwood Park Location
#810, 220 Lakeland Drive
Sherwood Park, AB
Red Deer Location
#160, 6075 67A St
Red Deer, AB

What are your hours?

The following hours apply to all Lash Up locations:
Tuesday: 9am – 8pm
Wednesday: 9am – 8pm
Thursday: 9am – 8pm
Friday: 9am – 8pm
Saturday: 9am – 6pm
Sunday & Monday: Closed

What lash services do you provide?

At Lash Up, we provide you with the choice of signature, hybrid, and volume services to give you the look you’re searching for!

  • Full Set – applies 1 extension to 1 natural lash. Available in synthetic, silk, or mink.
  • Fill – Required every 2-4 weeks
  • Top Up – Required every 0-2 weeks


  • Full Set – Mix of both signature and volume lashes
  • Fill – required every 2-4 weeks
  • Top-Up – Required every 0-2 weeks


  • Full Set – applies 2-5 extensions per every 1 natural lash
  • Fill – Required every 2-4 weeks
  • Top-Up – Required every 0-2 weeks

Mega Volume

  • Full Set – applies 6-10 extensions per every 1 natural lash
  • Fill – Required every 2-4 weeks
  • Top-up – Required every 0-2 weeks

Lash Lift – a perm lasting up to 8 weeks, available in 3 levels of curls
Lash Tint – application of lash tint

Do you do waxing as well?

We offer a range of different waxing options to help keep your facial surfaces looking soft and smooth, including lip wax, chin wax, and full-face wax.

What are your prices?

Depending on the services required, our rates vary. Here’s a look at the rates for our most popular services:

  • Signature Full Set – $130
  • Signature Fill – $75
  • Signature Top-Up – $50
  • Hybrid Full Set – $160
  • Hybrid Fill – $85
  • Hybrid Top-Up – $65
  • Volume Full Set – $200
  • Volume Fill – $100
  • Volume Top-Up – $70
  • Mega Volume Full-Set – $250
  • Mega Volume Fill – $150
  • Mega Volume Top-Up – $100
  • Lash-Lift – $75
  • Lash-Lift + Tint – $100
  • Lash Tint – $25

Wax/ Threading

  • Lip Wax – $15
  • Chin Wax – $15
  • Full-Face Wax – $55
  • Brow Threading- $20
  • Chin & Lip Threading- $15
  • Full Face Threading- $55


  • Powdered Ombre – $400
  • Nano-Shading Combination – $400
  • Microblading – $400
  • XXL Brows- $400
  • Nano Brows- $500
  • Nano Brow Touch Up- $250
  • Touch Up’s – $150
  • Touch Up (done by other studio)- $250

Are You Hiring?

At Lash Up, we’re always looking to add to our experienced team of lash technicians.
We pride ourselves in offering competitive wages, vacation pay, and flexible hours for our valued staff.
Contact us today to inquire about available positions!

I’m interested in becoming an eyelash technician. Do you provide learning opportunities?

Yes, we do!
At Lashup, we place a high value on continual learning and the opportunity for professional growth. We’re constantly searching for ways to improve our craft, and also pass on the industry-specific knowledge that we have accumulated over the years.
That’s why we created our training academy.
We offer several courses through this academy, each teaching a specific skill or technique.
Take the first step on the path to a fun and rewarding career by visiting our Training Academy page today!

I’m interested in your services. How do I book myself an appointment?

That’s great, you won’t be disappointed!
Book your appointment by coming into one of our locations today! Or, give us a call:
Edmonton: 587-524-8772
Sherwood Park: 780-449-2896
Red Deer: 587-457-9955

What can I do to naturally grow my lashes?

Lash growth serums can be a great way to nourish and protect your existing lashes during or in between fills!

What is a Lash Lift?

A lash lift is a semi-permanent treatment best described as a perm for your eyelashes. A lift is essentially what your lash would be doing with a really good mechanical curler, so [giving] a nice shape upward and a realistic curl. If you’re going on vacation or prefer a low-maintenance makeup routine, you can opt for a lash lift and tint to deepen the color of your eyelashes in addition to the more dramatic curve.

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Feel free to contact us with any questions you may have!

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