Lounge Policies

WHEN TO ARRIVE

Please arrive 10 minutes prior to your appointment. This will give you time to fill out any necessary forms and ensure we start your appointment on time

Unfortunately, arriving late will result in cutting into the allotted time for your service, resulting in a non-guarantee of a competition. If your service is not completed, your technician will request you come back to finish the service within 3 days of the original booking.

Stamp Cards/ Lash Packages

Stamp Cards – We do not back date stamp cards, please ensure you are providing your stamp card upon checkout. For every 5 fills you’ll get your sixth card 50% off.

Lash Packages – Only valid for the option purchased, applicable fees will be applied if a different option is booked outside of the original package.

Cancellations/No shows

For all services, we require a 4hr cancellation notice. For all cancellations within 4 hours, there will be a 50% charge for the appointment. If you cannot make your appointment and fail to notify us, 100% of the appointment will be charged. Please note that if after multiple attempts in trying to confirm your appointment we’re unable to reach you, the appointment will be cancelled! Please note that membership clients are also included under the policy and will be charged accordingly within our cancellation policy.

Extensions From Other Lash Studios

Unfortunately, because our goal is to ensure high-quality lashes, we do not work on lashes done elsewhere. This ensures you’re receiving only the best in products and lash application. However, we would be happy to remove your current lashes and start fresh! In order for us to be able to guarantee our work, the work must only be done by Lash Up studios.

Satisfaction Guarantee

If you are dissatisfied with a service done by us, please don’t hesitate to reach out with any questions or concerns. Here at Lash Up customer service is number one! If your lashes aren’t shaped the way you’d like, or the length isn’t quite what you expected, we encourage you to call us within the first 3 days following your appointment so we can have you back in for a complimentary 30 minute appointment.

If you find your lashes are shedding drastically within the first 3 days please contact us for a complimentary fix. Please note you should be losing 2-3 extensions per day, this is normal. In order to qualify for a fix appointment, you must call us within 3 days of your previous appointment. A fix can be booked up to 1 week after the initial appointment. If your concerns are surrounding fullness, at the fix appointment the technician will ensure every natural lash that can be lashes is lashed. If all lashes are in fact lashed, the client must move into a more dramatic set to achieve fullness.

Less than 30% (Top Up & Fill Appointments)

In the unfortunate event you return for a top up or fill with less then 30% of your extensions remaining, unfortunately, you’ll require a full set as the technician can not physically get your lashes to 100% in the allotted time. As a valued guest, you have the option to simply proceed with the top up or fill, or alternatively have a full set applied. If your technician has time to accommodate a full set she will do so.

However, most times, we do not. As a result, the technicians will do what she can in the time she has. We will then schedule you to return within 3 days to have the application finished. At the time of check out you’ll be charged for a full set!

Groupons

We have a strict one per person rule with all groupon vouchers. Please refer to the fine print section of our groupon campaign.

Promotional value expires 180 days after purchase. The amount paid never expires. Appointment required. If a voucher has already been used, another voucher can not be used as a gift. Lash Up studio strictly only accepts one voucher per person, no matter the service type. Merchant’s standard cancellation policy applies (any fees not to exceed Groupon price). Limit 1 per person. Valid only for option purchased. The merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.

Memberships

We’re excited to be the first lash studio to offer a lash membership program, we have two lash memberships available, Lash Cash and our Elite Membership, the benefits of each membership are as follows. Please note when cancelling a membership 30 days notice is required. Membership clients will incur a reacquiring charge on the same day every month, a credit card is required on file.

LASH CASH- $193/ ELITE MEMBERSHIP- $273

• Monthly membership
• Unlimited top up’s & fills (all styles excluding fantasy lashes)
• 15% off full sets and ALL OTHER SERVICES
• Priority booking
• Monthly complimentary jelly mask
• Elite membership clients incur the same benefits as Lash Cash members in addition to fantasy lash applications, nail services and injectables (coming soon to Lash Up!)